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About Us

 

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Welcome to the University Health Centre

We are situated on the ground floor of Penmaen Residence, Singleton Campus, Swansea SA2 8PG

The main surgery telephone number is: 01792 295321

Emergency line - Strictly for EMERGENCIES only Tel: 01792 205069

 

Access to medical care is available from the surgery from 8.00am - 6.30pm Monday to Friday (except bank Holidays) For medical care or advice outside of these core hours go to: NHS out-of-hours services - NHS (www.nhs.uk) Or Ring 111

 

The surgery is now using an online facility - Ask My GP - for all requests relating to your healthcare. This will provide a fast and easy way to contact the surgery. Requests can be submitted Monday - Friday from 11am until safe capacity is reached, we will respond during normal working hours, Monday to Friday (excluding bank Holidays). However, you can also telephone the surgery on 01792 295321 to make and or amend an appointment. We also offer walk-in appointments with the doctors every morning Monday to Friday from 8.30am until safe capacity is reached. You are also able to book an appointment in advance with the GP's, practice nurses and Mental Health Liaison Nurse. You can also use My Health Online (MHOL) to order your repeat prescription or you can email the surgery on Admin.w98053@wales.nhs.uk for any repeat prescriptions and or any admin enquiries.

The above services are only available for patients registered with the practice.

 

Zero Tolerance
The University Health Centre will not tolerate any violence or abuse directed towards any of its staff or patients.
 
Patients exhibiting inappropriate behaviour may be requested to seek an alternative medical practice.
 
Removal of Patients
 
University Health Centre aims to provide the best possible health care for their patients. However, there may be circumstances when it would be considered reasonable, or in the best interests of the patient, to remove the patients from the list.
 
The purpose of this policy, therefore, is to define the practice guidelines for when it is reasonable to remove a patient from the practice list and to ensure that any concerns about removing patients from the list are dealt with fairly.
 
Situations which justify removal:
 
Violence
 
When a patient:
 
  • Is physically violent or threatening towards a doctor, practice staff or other patients on the practice premises.
  • Causes physical damage to practice premises or other patient's property.
  • Gives verbal abuse or makes threats towards the doctor, practice staff or other patients.
  • Gives racist abuse, verbally or physically.
Crime & Deception
 
Where a patient:
 
  • Steals from practice premises.
  • Attempts to use the doctor to conceal or aid any criminal activity.
  • Fraudulently obtains drugs for non-medical reasons.

Distance

Where a patient has moved out of the designated practice area and has failed to register with another GP.

Irretrievable Breakdown of the Doctor-Patient Relationship

When a patient's behaviour falls outside of that which is normally considered reasonable and leads to an irretrievable breakdown of the doctor-patient relationship.

 

 

 

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