Access to Medical Records
You are entitled to a copy of your medical records. – If you wish to see or have a copy of the information we hold about you, you can make a Subject Access Request or SAR. These requests can be made in writing, by email or by speaking to us. Your request will be actioned within 30 days. Depending on the volume of paper, you may be asked to collect the copy from reception.
Apart from the doctors, practice nurses and staff in the practice, the district nurses, health visitors and midwives attached to the practice have access to the medical records of patients in their care.
Complaints & Compliments
If you have any suggestions to improve our services, please speak to our Practice Manager, who will be happy to hear from you personally.
We always try to provide the best service, however there may be times when you feel that this has not happened.
If you are unhappy about any aspect of our service, the Practice operates a complaints procedure as part of the NHS system for dealing with complaints. We aim to deal with any complaint as quickly as possible.
Please contact the Practice Manager, Mrs Lisa Evans to discuss any problems. Our practice leaflet gives details of the procedure and is available at reception.
What to expect from your surgery
The standards are:
Llais- Neath Port Talbot and Swansea Region
On 1 April 2023, CHCs will be replaced with the Citizen’s Voice Body, to be known as Llais, Citizen Voice for Health and Social Care in Wales. Llais will have a wider remit than existing CHCs to cover both health and social services as defined in the National Health Services (Wales) 2006 Act and the Social Services and Wellbeing (Wales) Act 2014.
Getting help to raise your concern
If you need help to raise a concern, Llais – your voice in health and social care can help you do this. Llais is an independent body and its free Advocacy service and can provide information, advice and support to members of the public who may wish to raise a concern.
Llais can support you to raise a concern and give advice on the most appropriate course of action. You can contact your local Llais office at the following address:
Llais – Neath Port Talbot and Swansea Region
Cimla Health and Social Care Centre
Tel: 01639 683490
Advocacy Inbox: NPT&Swansea.Advocacy@llaiscymru.org
Office Inbox: NPT&Swansea.firstname.lastname@example.org
To access Llais’ website go to Your voice in health and social care | Llais (llaiswales.org) (opens in new window)