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Advice & Support

 Advice & Support

Access to Medical Records

You are entitled to a copy of your medical records. – If you wish to see or have a copy of the information we hold about you, you can make a Subject Access Request or SAR. These requests can be made in writing, by email or by speaking to us. Your request will be actioned within 30 days. Depending on the volume of paper, you may be asked to collect the copy from reception.

Apart from the doctors, practice nurses and staff in the practice, the district nurses, health visitors and midwives attached to the practice have access to the medical records of patients in their care.

Complaints & Compliments

If you have any suggestions to improve our services, please speak to our Practice Manager, who will be happy to hear from you personally.

We always try to provide the best service, however there may be times when you feel that this has not happened.

If you are unhappy about any aspect of our service, the Practice operates a complaints procedure as part of the NHS system for dealing with complaints. We aim to deal with any complaint as quickly as possible.

Please contact the Practice Manager, Mrs Lisa Evans to discuss any problems. Our practice leaflet gives details of the procedure and is available at reception.

What to expect from your surgery

The standards are:

  • People receive a prompt response to their contact with a GP practice via telephone.
  • Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
  • People receive bi-lingual information on local and emergency services when contacting a practice.
  • People are able to access information on how to get help and advice.
  • people receive the right care at the right time in a joined up way which is based on their needs.
  • People can use a range of options to contact the GP practice.
  • People are able to email a practice to request a non-urgent consultation or a call back.
  • Practices understand the needs of people within their practice and use this information to anticipate the demand on its services.

Dyma'r Safonau:

  • Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu a phractis meddyg teulu dros y ffon.
  • Mae gan bractisau y systemau ffon priodol ar waith i gefnogi anghenion unigolion sy'n golygu nad oes angen ffonio nol sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.
  • Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu a phractis.
  • Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.
  • Mae unigolion yn cael y gofal cywir ar yr amser priodel mewn ffordd gyd gysylltiedig ar sail eu hanghenion.
  • Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu a u meddyg teulu.
  • Mae unigolion yn gallu anfon e-bost at bractis yn gofyn am yngynghoriad nad yw'n frys neu'n gofyn iddynt eu ffonio nol.
  • Mae practisau'n deall anghenion unigolion yn eu practis ac yn defnyddio'r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.

 

 

 

Llais- Neath Port Talbot and Swansea Region

 

On 1 April 2023, CHCs will be replaced with the Citizen’s Voice Body, to be known as Llais, Citizen Voice for Health and Social Care in Wales. Llais will have a wider remit than existing CHCs to cover both health and social services as defined in the National Health Services (Wales) 2006 Act and the Social Services and Wellbeing (Wales) Act 2014.

 

Getting help to raise your concern

 

If you need help to raise a concern, Llais – your voice in health and social care can help you do this. Llais is an independent body and its free Advocacy service and can provide information, advice and support to members of the public who may wish to raise a concern.
 
Llais can support you to raise a concern and give advice on the most appropriate course of action. You can contact your local Llais office at the following address:
 
Advocacy Service
Llais – Neath Port Talbot and Swansea Region

First Floor

Cimla Health and Social Care Centre

Neath

SA11 3SU
 
Tel:  01639 683490

Advocacy Inbox: NPT&Swansea.Advocacy@llaiscymru.org

Office Inbox: NPT&Swansea.enquiries@llaiscymru.org



To access Llais’ website go to Your voice in health and social care | Llais (llaiswales.org) (opens in new window)

 

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